1. Financial Transparency & Zero Markup Policy
Vantis Health Private Limited operates with total price transparency. All medical quotes issued to international patients represent direct, official hospital tariff rates provided by our JCI & NABH accredited partner hospitals. Vantis Health never inflates hospital invoices or charges secret commissions on clinical care.
2. Distinction Between Service Categories
To understand refund eligibility, services are divided into two distinct categories:
- Hospital Medical Charges: Surgery fees, room charges, ICU care, diagnostics, and pharmacy supplies billed directly by the hospital.
- Concierge Facilitation Retainers: Fees charged by Vantis Health for non-medical logistical support (e.g., dedicated private airport transfers, local recovery apartment rentals, 24/7 personal coordinator deployment, and visa processing support).
3. Concierge Service Cancellation Schedule
If you need to cancel your scheduled travel or concierge logistics package, refund percentages for Vantis Health concierge retainers are calculated based on written cancellation notice received prior to your departure date:
| Cancellation Timeline | Refund Eligibility | Administrative Retainage |
|---|---|---|
| > 14 Days Prior to Departure | 100% Refund of Concierge Fees | Flat $50 processing fee |
| 7 to 14 Days Prior to Departure | 75% Refund of Concierge Fees | 25% retainage |
| 48 Hours to 7 Days Prior | 50% Refund of Concierge Fees | 50% retainage |
| < 48 Hours or After Arrival | Non-Refundable | 100% (staff & transport pre-allocated) |
4. Hospital Advance Deposit Refunds
If you transferred advance medical deposits directly to a partner hospital's bank account prior to arrival:
- Hospital refunds are governed exclusively by the specific partner hospital's financial refund policy.
- If treatment is cancelled prior to admission or procedure commencement, partner hospitals refund advance deposits directly to the original wire account, minus bank transfer fees and completed diagnostic testing expenses.
- Vantis Health concierge staff will actively assist and audit the hospital refund process to ensure speedy settlement (typically 7–14 business days).
5. Emergency Medical Unfitness Waiver
If your travel or surgery is abruptly cancelled due to an unexpected acute medical deterioration or a formal "Fit-to-Fly" denial issued by a certified physician, Vantis Health will waive standard cancellation retainages:
Upon submission of a certified doctor's medical report confirming travel unfitness, 100% of unused Vantis Health concierge retainers will be refunded (minus actual non-recoverable third-party expenses such as booked hotel cancellation fees).
6. Currency Conversions & International Wire Transfer Fees
All refunds are processed in United States Dollars (USD) or Indian Rupees (INR). Vantis Health is not responsible for fluctuations in international currency exchange rates applied by foreign banking institutions or intermediary bank SWIFT wire transfer charges incurred during refund processing.
7. Chargeback & Payment Dispute Policy
We encourage patients to contact our Finance Desk directly to resolve any billing questions or refund requests. Initiating unauthorized credit card chargebacks without prior communication violates our Terms of Service and may result in immediate suspension of concierge facilitation support.
8. How to Request a Refund
To request a refund under this policy, please follow these simple steps:
- Send an official written refund request to
finance@vantishealth.orgwith your Case Reference ID and passport copy. - State the reason for cancellation and attach any supporting medical unfitness certificates or flight change notices.
- Our finance team will verify details and issue a written confirmation within 48 hours. Approved refunds are credited to your original payment method within 7 to 10 business days.
Vantis Health Private Limited
Email:
finance@vantishealth.org | care@vantishealth.orgHotline: +91-9820000000